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Tuesday, March 23, 2010

Best Customer Service Response EVER!

I don't usually post mid-day, but this was just too good to pass up!

We ordered 6 ties from the TheTieBar.com and got them yesterday. Five of them were fantastic.... one was not the tie we ordered. So I sent an e-mail last night to their customer service line, and this is the response I got this morning... I absolutely love it:

"Oh shit! We are so sorry!

Please send the tie back to us by USPS First Class Mail. We will refund you the $2.26 and then of course, ship the CORRECT tie to you.

We can’t apologize enough for the mistake!

Name Changed, CPS

Chief Problem Solver"


4 comments:

  1. haha that's great! At least he was honest!

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  2. that's a first lol but fantastic response!!

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  3. You have got to be kidding me! I cannot believe that. Are they european? :)

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  4. Hahaha love them! I ordered our guys ties from them and they were fantastic!

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